FightBack — Terms and Conditions

1. Who We Are

FightBack is operated by [COMPANY NAME], a company registered in England and Wales (company number [COMPANY NUMBER]), with registered address at [REGISTERED ADDRESS].

You can contact us at [CONTACT EMAIL].

2. What FightBack Is

FightBack is a web-based tool that helps UK consumers draft written correspondence — complaints, escalation letters, ombudsman referrals, and letters before action — in disputes with companies, councils, landlords, insurers, and service providers.

The service uses AI to generate draft correspondence based on information you provide. We provide a drafting tool, not a legal service.

3. Not Legal Advice

The correspondence generated by FightBack is based on the information you supply and general consumer rights principles under UK law. The suitability of any letter for your specific circumstances depends on facts and details that only you can assess.

If your dispute has significant financial or legal consequences, or involves court proceedings, you should consult a qualified solicitor before sending any correspondence.

4. Eligibility

To use FightBack, you must:

• be at least 18 years old;
• be resident in the United Kingdom; and
• use the service for personal, non-commercial purposes only.

By registering, you confirm that you meet these requirements.

5. Account Registration

When you register, you must provide accurate and complete information. You are responsible for keeping your password confidential and for all activity that takes place under your account.

If you believe your account has been accessed without your permission, contact us immediately at [CONTACT EMAIL].

We may refuse registration or close an account at our discretion, including where we have reason to believe the information provided is false or where the account is being used in breach of these terms.

6. Free and Paid Services

Stage 1 (free): Your first dispute letter is generated at no charge. This covers an initial complaint letter to the relevant company or organisation.

Stages 2–4 (paid): Further escalation letters — including escalation to the relevant ombudsman or alternative dispute resolution scheme, and letters before action — require payment. See Section 7 for pricing.

Access to campaign tools (for specific mis-selling claims such as car finance DCA, packaged bank accounts, or diesel emissions) follows the same free/paid structure and is subject to any specific eligibility requirements set out within each campaign.

7. Payment Terms

Pay-per-letter: Each continuation letter costs £2.99. Payment is required before the letter is generated.

Unlimited subscription: A monthly subscription of £4.99 gives you access to unlimited letters across all open disputes during the subscription period.

Payments are processed by Stripe. Your card details are held by Stripe and are not stored by FightBack.

Refunds: Because the service is delivered at the point of generation, continuation letters generated following payment are not eligible for a refund under the Consumer Contracts Regulations 2013 — you will be asked to confirm this before payment is taken.

Subscription cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are issued for unused days within a billing period.

8. Acceptable Use

You must not use FightBack to:

• submit false or fabricated information about a dispute;
• send correspondence that you know to be misleading or dishonest;
• resell, redistribute, or commercially exploit letters generated by the service;
• use campaign tools for claims you are not personally entitled to bring;
• attempt to disrupt, damage, or gain unauthorised access to any part of the platform; or
• use the service in any way that is unlawful or that infringes the rights of any third party.

We may suspend or terminate your account if we have reason to believe these requirements have been breached.

9. Intellectual Property

Letters generated by FightBack are produced for your personal use in connection with your own dispute. You may send them, adapt them, and use them for your own purposes.

You may not sell, license, or otherwise commercially exploit generated letters. You retain ownership of the information you provide to the service; by submitting it, you grant us a limited licence to process it for the purpose of generating your correspondence.

10. Limitation of Liability

FightBack is a drafting aid. The outcome of any dispute depends on your own circumstances, the evidence available to you, the conduct of the other party, and decisions made by third parties (including ombudsmen, courts, and regulators) that are outside our control.

We do not guarantee any outcome. We are not liable for:

• any loss or damage resulting from your use of, or reliance on, letters generated by the service;
• the conduct of any third party to whom you send correspondence; or
• any indirect or consequential loss, including loss of time, income, or opportunity.

Where liability cannot be excluded by law (for example, under the Consumer Rights Act 2015), our total liability to you for any claim arising from use of the service is limited to the amount you have paid to us in the 12 months before the claim arises.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

11. No Guarantee of Outcome

AI-generated correspondence does not guarantee any particular result. FightBack drafts letters on the basis of the information you provide and general knowledge of UK consumer rights law. We do not investigate your dispute, assess the strength of your legal position, or advise on the merits of pursuing it.

You are responsible for checking that any letter accurately reflects your dispute before sending it.

12. Data and Privacy

We collect and process personal data in connection with your use of FightBack. Please read our Privacy Policy for full details of what we collect, why, and how long we keep it.

13. Termination

We may suspend or terminate your account if:

• you breach these terms;
• we have reason to believe your account is being used fraudulently or for prohibited purposes; or
• we discontinue the service.

Where we terminate your account for breach of these terms, no refund will be issued for any unused subscription period.

You may close your account at any time by contacting us at [CONTACT EMAIL].

14. Governing Law

These terms are governed by the law of England and Wales. Any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer and resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction.

15. Changes to These Terms

We may update these terms from time to time. Where changes are material, we will give you reasonable notice — at least 14 days — by email or by notice on the platform before they take effect. Your continued use of the service after the notice period constitutes acceptance of the updated terms.

If you do not accept the revised terms, you may close your account before they take effect.