Fight back against unfair treatment
FightBack guides UK consumers through the dispute process — from formal complaints to ombudsman referrals and letters before action.
How FightBack works
Four escalating stages — Stage 1 is always free
Formal Complaint
A firm, well-structured complaint letter sent directly to the organisation.
Escalation
A final demand with a 14-day deadline and clear consequences.
Ombudsman
A structured referral to the correct independent redress scheme.
Letter Before Action
The pre-action protocol letter before small claims court.
Known mis-selling campaigns
If you were affected by one of these, FightBack can draft your complaint today — free to start.
Car Finance Mis-selling
Were you mis-sold car finance before 2021?
Start your claim →Packaged Bank Account Mis-selling
Sold a fee-paying account you didn't need?
Start your claim →Diesel Emissions Scandal
Did you buy a VW, Mercedes, or BMW diesel?
Start your claim →Mortgage Prisoners
Trapped with an inactive lender on a high rate?
Start your claim →Leasehold Ground Rent
Sold a leasehold with escalating ground rent?
Start your claim →Energy Standing Charges
Paying excessive daily standing charges?
Start your claim →Timeshare Mis-selling
Were you mis-sold a timeshare or holiday club?
Start your claim →Who can FightBack help?
Important — this is not legal advice
FightBack is an AI-powered consumer guide. It helps you navigate the UK dispute process and draft written correspondence — it does not provide regulated legal advice and is not a law firm. For complex legal matters, disputes involving significant sums, or cases requiring court representation, please consult a qualified solicitor.